Yesterday I woke up to a very sick child. The display on my MacBook Pro was broken. It wouldn’t even greet me with it’s trademark Apple chime. "Awnnnngnggngg" it booms in a soft and welcoming way. But yesterday the computer gong was gone. I’d just used it the night before and all was well. A few hours later it was dark, everything was dark. Quin and Otto had to wonder what was wrong with daddy and all the crying. I was extremely bothered because I was leaving for a week for work and the only solace I had was that I’d have time to write and make videos for the kids. You know, because that's what Sarah really needs to help her with two kids under two.
I went to work making calls. All the Apple Stores around the Denver metro area were too busy to take me. I would not get my time with a Mac Genius. And I thought about getting my own Genius. Really, I imagined I had lots of money and I could hire a Mac Genius to just hang out and wait for when I had a problem and, working under strict secrecy, take some time to show me how to right click. And I dreamt further of this personal Genius. He’d get paid about 40,000 a year, and while that wouldn’t be much, he’d get to live in the fancy house we’d have if I had the money to have my own Genius. Plus, he’d/she'd get to use all the tools I bought to freelance at their own, personal, light-colored wood counter fashioned after a real Genius bar. And he’d get to use my line that it’s not often that “genius” and “bar” go together.
I really imagined all of this and I was so desperate it kind of became real in my head, well it had to, because there isn’t tech support that can turn around a dead computer on a Saturday. At least not tech support that anyone can afford. Still, however, I’m strangely optimistic, and I believe in the Apple community. They haven’t all been outsourced or forced into a life of answering inane questions at AOL. Actually, they are proud, a pride bordering on hubris, so Mac people are out and easy to find. They even put Apple stickers on their cars. They’ve come out of their LAN parties and their D & D personas to relish the Apple uprising. A revolution so powerful that dorky people once shelved away in the dark regions of our shared social experience are represented by the hip, young actor Justin Long. A guy who can get girls.
I threw myself into the streets and found the dingy storefront of an “Apple Certified” store. It looked bad, like I was about to end up trading my Mac for a ColecoVision. I get screwed easily in desperate situations. My wife would point to the day when my car didn’t start and hungry and wild-eyed I walked to a dealership and told a car salesmen who thought he might be on Candid Camera that I needed a car “right away.” He sold me one. And he did it pretty quickly, too. Let me just tell you kids that 13.9 percent interest makes a $14,000 balance real hard to pay off.
I know when I stormed out of the house yesterday Sarah was totally expecting me to come back with one less kidney and the hottest in slightly used Mac equipment.
Thankfully, however, Nicole at the Mac Outlet on Broadway is still young and honest. She told me that my problem was a recalled item on my year and make of Mac. My fix would be FREE! But I’d have to get an appointment at an Apple Store. Impossible I told her, but she has friends and true to form her friend circle doesn’t reach much beyond Mac people. Soon it was 11:20 and I was racing across town to get to my 11:30 appointment with a Genius at the busiest Apple Store of all: Cherry Creek.
If you don’t know the Cherry Creek area of Denver, it’s the rich part where being in a hurry is futile. Pretty people with large cars get their nails done while their nanny tries to adapt her knowledge of driving donkeys in Ecuador to parking a Navigator in rush hour.
I managed to get through an art festival and a family of slow text walkers to get to my Genius.
Turns out what I needed was a Logic Board. I don’t know what a "Logic Board" is but I imagine it glows.
And as my fifteen minutes with the Genius fell into the past, his next appointment showed up needing the exact same part. The Genius noted that my computer was to receive the last Logic board in stock, but for her he’d need to order, and that can take up to a week.
My default mode is “yes”. “Yes you can have that” or “Yes I’ll give you my last dollar”. It’s not even generosity anymore, but a sickness, a reflex of a weak constitution. And I was presented with a particularly challenging task as this person was not only a woman, but one with very short arms. And I don’t say that like some would say I have a large head. People see my head and share with me it's size, but it's all in fun, not in a foreboding medical sense. This woman's arms had crossed the fun threshold. They were really tiny, little-person-like T-rex forearms. Taking the last Logic board from her seemed wrong.
She even highlighted her “deformity” with a collection of bracelets on each wrist. Fashion-wise it's counter-intuitive, like someone with concentric circles tattooed around a mole. But I begin to wonder if it was her secret. She dared people to look, and when they did they gave up cherished things like computer parts.
Again, these arms were different, not like anything I’d ever seen. She was over five feet, had pretty much the gamut of normal features, with the exception of the about a foot of missing forearm. Her hands were very small, too. I took in all the details as she spoke, and I felt myself slipping towards regret. I would, I could feel, give her the last board and curse loudly at myself for an entire week. And then she said the magic words, words that released me from her spell. She said, “I’m a graphic design student so this computer is my life.”
Student? You have no “life” to speak of. You live in a bubble protected from judgment and screaming health care reform opponents. You have pretty girlfriends named Emma and Brittany who have yet to have children and completely forget their short-armed friend for whom they’d lay down their life as long as it meant they looked open and compassionate. Student. Whatever. Taking three hours to have a cup of coffee at Starbucks. That’s a student.
I walked away with an appointment later that day to pick up my computer with the new Logic board. Had that lady said, “Single mother” or “something about charity” I would have caved and she could have celebrated with some shorter form of popping.
But now I’m writing this on my computer, and I can see the characters.